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PATIENT PORTAL
Prescription Refill Requests
Refills will be processed within 3 business days (not including weekends or holidays) of receipt of the request. Refill requests received on Fridays will be processed the following week and will be completed by Tuesday.
Narcotics and other controlled substances such as ADD/ADHD medications, and sleep aids will require a mandatory visit every 3 months unless otherwise directed by provider. Failure to comply with mandatory follow up visits prevents pickup of any other refills or scripts.
Written prescriptions must be picked up within 7 days. Prescriptions not picked up will be shredded.
Our providers utilize the Georgia Prescription Monitoring Program.
PROCEDURE:
1. Please call 678-905-9625 x 6 to request refills of medication. Leave the following information on your voice mail message:
a. your name
b. your date of birth
c. a daytime phone number (in case we need to speak with you)
d. medication name & dose (example: Lipitor 20mg)
e. pharmacy name
f. pharmacy phone number
2. Log into the patient portal at www.alcovyneurology.com, Select My Health, then Medications, then click the request a refill button next to the medication
3. Contact your pharmacy and request they submit a refill request electronically to the office.
***Our office policy does require patients to have a referral to our office. This is not mandated by your insurance, it is mandated by our office.
Call 678-905-9625 and select extension 2 for scheduling.
Established patients
The patient portal is a fast, easy, and secure way to:
- Access your medical record
- Ask questions related to your care directly to your provider
- Make, cancel, or reschedule an appointment
- Request prescription refills on non-narcotic medications
- Pay your bill
- Update your address, phone number, or insurance information
- Utilize our extensive knowledge base to find information about health issues
- And so much more...